John Welch would like you to stop overcomplicating things which are really very simple:
So what do you do when you’re faced with someone who is ranting and raving, probably in an obscene fashion about your product or company? Talk To Them
I don’t mean talk at them, or quote statistics, or try to justify why you’re right and their anger or frustration is wrong or unjustified. First, you’re never going to win that argument, and secondly, it makes you look like a total fucking douchebag who isn’t even listening in the first place.
Not arguing is the hard part.
